We recommend starting shopping up to a year prior to your wedding date, and purchasing around 7-10 months prior depending on the designer. Please enquire if you have less time than this - rush options may be possible depending on individual designer production capacity.

For your first visit we recommend a First Fitting Appointment to try our permanent collections.

We charge a fee for your first appointment, which secures your personal styling session with us. Any further appointments are complimentary after your first visit.

First Fittings are 1 hour 15 minutes, Follow Up and Accessories appointments are 45 minutes.

We’re able to accommodate yourself +3 guests maximum. We are unable to make exceptions to this policy.

Our store is fully accessible. Please let us know if you do have accessibility needs so we can accommodate.

We serve refreshments, including prosecco, at all of our appointments. Please kindly refrain from bringing your own refreshments to your appointment.

Please give us at least 48 hours notice if you need to cancel or re-schedule your fitting. If you cancel within 24 hours we are unable to reschedule your appointment or refund the appointment fee, and you will need to book again.

We recommend wearing skin tone, seamless underwear. If you have heels you are welcome to bring them as well, but we do have heels available to try on with our gowns. We also request that you do not wear fake tan or heavy makeup.

To help you capture and share this special experience, we’re happy for you to take photos of your favourite dresses. To maintain a comfortable and respectful environment for all our guests and staff, we kindly ask that you avoid constant or extended video recording. Please try to avoid capturing our staff or other customers.

Yes - our showroom is by appointment only.

Part of the bridal fitting process requires us to clip the sample smaller or larger on you - even if you are measuring at the sample size it usually still requires some adjustment. Please do not expect gowns to fit you perfectly - this is a normal part of the bridal shopping experience and it is our job to help you visualise how it will fit when made for you.

Made-to-order garments are pieces that are made specifically for you, by hand, at the designer’s atelier. Alterations will be required to perfect the length and, in most cases, tweak the fit. Our designer lead times range from 6-7 months plus alterations time (4-8 weeks).

A trunk show is when a full collection is with us for a limited period of time - usually the latest collection from the designer. These are ideal for styles that we don’t carry permanently, and we typically offer a sales promotion for trunk shows.

Our made-to-order gowns range from $3,000-7,000. Each Designer page specifies their typical price range.

Made-to-order samples sizing varies and as a general rule we can fit sizes US 4-12 in most samples, for curve sizing (sizes 14+) please enquire about our Curve Edit.

For all orders, full payment is required upfront. We accept all major credit cards including American Express.

We do not offer alterations in-house, however we can refer you to a selection of trusted seamstresses that carry out alterations for most of our customers. Please note this referral service is for The Fall Bride customers only.

All purchases are final sale - no refunds or exchanges.

We have a strict no-pet policy and aren’t able to accommodate (even small or well behaved!) dogs.